Privacy Policy

1. Introduction

Kansani Sadana respects your privacy and is committed to protecting the personal information we collect through our website. This Privacy Policy explains how we collect, use, store, and protect your information, and the choices you have regarding it.

This policy applies to all visitors, customers, and users of kansanisadana.shop. By using our website, you agree to the collection and handling of your information as described in this policy. This policy is a template and may be updated to reflect our actual business practices.

2. Information We Collect

When you use our website, we may collect the following types of information:

Full name
Email address
Mobile number
Billing address
Shipping address
Order information
Product and transaction details
Payment-related information required to process an order
Customer support communications
Website usage information
Device/browser information
IP address
Cookies and similar technologies

We do not store complete card numbers, UPI PINs, CVVs, internet banking passwords, or other sensitive payment credentials on our own systems. Payments may be processed through third-party payment providers such as PayU, and payment information may be handled by those providers according to their own privacy policies.

3. How We Use Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Deliver products
Send order confirmations
Provide shipping updates
Respond to customer enquiries
Handle returns, refunds, and exchanges
Provide customer support
Improve products and website experience
Prevent fraud and misuse
Maintain website security
Comply with legal and regulatory requirements
Send promotional communications where legally permitted and/or where you have provided appropriate consent

4. Cookies

Our website may use cookies and similar technologies for purposes such as:

Website functionality
Shopping cart functionality
Login/session management
Analytics
Performance monitoring
Improving user experience

Where applicable, you can manage your cookie preferences through your browser settings or through the website's cookie preference controls.

5. Third-Party Services

We may use trusted third-party service providers for functions such as:

Payment processing
Shipping/logistics
Website hosting
Analytics
Email/SMS communications
Customer support

These providers may process the information necessary to provide their services. We do not give third parties access to information they do not actually need to perform the relevant service.

6. Payment Information

Online payments may be processed through an authorized payment gateway. Payment credentials are handled through the payment provider's secure systems wherever applicable.

Kansani Sadana will never ask you to share your UPI PIN, CVV, OTP, card PIN, or internet banking password through email, WhatsApp, phone calls, or customer-support messages. Please never share such sensitive information with anyone claiming to represent us.

7. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain your information for as long as reasonably necessary to:

Fulfill orders
Provide customer support
Maintain business records
Resolve disputes
Prevent fraud
Meet accounting, tax, legal, and regulatory requirements

9. Customer Rights and Requests

If you have questions about your personal information, or would like to request access, correction, or deletion of the information we hold about you, please contact us. Requests may be subject to applicable legal requirements and reasonable verification of your identity.

Contact: saiteja2635@gmail.com

10. Children's Privacy

Our website is intended for general consumers. Please do not submit personal information belonging to children without appropriate authorization. If you believe a child's information has been submitted, please contact us so we can review and address the matter.

11. Policy Changes

We may update this Privacy Policy from time to time. The updated version will display a revised "Last Updated" date at the top of this page. We encourage you to review this page periodically.