Returns & Refunds
Last Updated: 08 September 20261. Return Eligibility
Eligible products may be returned within {{RETURN_WINDOW}} days of delivery, provided they meet the conditions described below.
Eligibility is determined based on the product category, its condition, packaging, and proof of purchase. Certain products may be marked as non-returnable, and hygiene-sensitive items may have restrictions.
2. Product Condition
Returned products should generally be:
- Unused
- Unworn
- Undamaged
- In original condition
- With original packaging where applicable
- With tags/accessories where applicable
- Accompanied by order details/proof of purchase
We do not accept products showing signs of wear, damage, alteration, improper handling, or missing components, unless required by applicable law or where the issue concerns a defect or damage attributable to us.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, incorrect, or missing components, please contact our customer support as soon as reasonably possible after delivery. Please have the following ready:
- Order number
- Product name
- Description of the issue
- Photographs
- Unboxing/video evidence where available
Video evidence is helpful but is not an absolute condition for your statutory consumer remedies.
4. Wrong Product
If you receive a product different from what you ordered, please contact our customer support. We will review the matter and help resolve the issue.
5. Non-Returnable Products
The following may not be eligible for return:
- Products specifically marked as non-returnable
- Certain hygiene-sensitive items
- Customized/personalized products, where applicable
- Products damaged after delivery due to customer handling
Nothing in this list excludes your statutory consumer rights.
6. How to Request a Return
- Contact our customer support.
- Provide your order number and the required details.
- Customer support reviews your request.
- If approved, we provide return instructions.
- The product is returned according to the provided instructions.
- The product is inspected where applicable.
- An approved refund or replacement is processed.
7. Refund Processing
Refunds are processed after approval and, where applicable, after receipt and inspection of the returned product. Refund processing generally takes {{REFUND_TIMELINE}} business days after approval. Please note that the exact time for the refund to appear in your account is also subject to your bank or payment provider's processing timeline, which we cannot control.
8. Refund Method
Where practical, refunds are made through the original payment method or another lawful method agreed/available under the applicable transaction. Payment-gateway processing timelines may vary.
9. Shipping Charges and Refunds
10. Cancellation Refunds
For successfully cancelled prepaid orders, a refund may be processed subject to whether the order has already been dispatched and applicable terms. Please see order cancellation details in our Terms & Conditions.
11. Failed Delivery / Return to Origin
If an order is returned to us because of an incorrect address, customer refusal, repeated failed delivery, or customer unavailability, we distinguish between customer-caused delivery failure and courier/business-related failure. The applicable refund or re-shipping option is determined accordingly.
12. Promotional Items and Discounted Products
Products purchased under promotional offers may be returnable according to the applicable conditions. Products purchased at a discount are not automatically non-returnable unless stated in our actual policy.
13. Exchanges
14. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to remove or restrict any rights or remedies that you are entitled to under applicable Indian consumer-protection laws.